Privacy Policy – Luckyloop

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Last Updated: [2025/07/01]

Luckyloop Holding Ltd. ("we", "our", "us") respects your privacy and is committed to protecting the personal information you share with us through our app and website (collectively, the "Platform").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Luckyloop, a platform offering an online shopping mall and lottery-based rewards system.

1. Information We Collect

We may collect the following information when you interact with our platform:

a. Personal Information

Name, email address, phone number

Shipping address (for prize delivery)

Account login credentials

b. Device & Usage Information

IP address

Device type and operating system

Usage behavior (pages viewed, buttons clicked)

c. Payment & Points Activity

Purchase history

Points earned and redeemed

Participation in lucky draws

2. How We Use Your Information

We use your information to:

Create and manage your account

Enable participation in prize draws

Process point transactions and purchases

Notify you of winnings and deliver rewards

Send updates, promotional offers, and app-related messages

Analyze usage to improve our services

3. How We Share Information

We do not sell your personal information. We may share your data only in the following cases:

With service providers (e.g., SMS/email services, shipping partners)

When required by law or regulatory authorities

To enforce our Terms of Service or protect user safety

4. Data Storage & Security

We store user data securely on encrypted servers and follow industry best practices to prevent unauthorized access. However, no online system is 100% secure, and we cannot guarantee absolute protection.

5. User Rights

You may:

View and update your personal data

Request data deletion or account deactivation

Opt out of marketing communications

To make a request, email us at: info@goluckyloop.com

6. Cookies & Tracking

We may use cookies and similar technologies to improve user experience, analyze traffic, and personalize content. You may disable cookies in your browser settings.

7. Children’s Privacy

Luckyloop is not intended for use by individuals under the age of 18. We do not knowingly collect data from children.

8. Changes to This Policy

We may update this policy occasionally. If changes are significant, we will notify users through the app or website.

9. Contact Us

If you have questions about this policy or how your data is handled, please contact:

Luckyloop Holding Ltd.

Email: info@goluckyloop.com

Website: https://goluckyloop.com